Patient Feedback:

From time to time patients will be asked to complete a questionnaire on their views of the practice. These surveys are confidential. We appreciate your comments and suggestions.

Complaints:

If you need to contact the clinic about a compliment or a complaint then please send an email to:
kirstie-shaw1@hotmail.co.uk

For State or Territory health complaints:
Contact SA Ombudsmen: 08 8226 8699
www.safetyandquality.org
www.complaintline.com.au/health_service_provider.html

Practice Communication:

Communication including receiving and returning telephone calls, electronic communication, communication with patients via telephone or electronic communication must be conducted with appropriate regard to the privacy and confidentiality of you the patient and your health information.

If personal and health information needs to be discussed or collected over the telephone, the call is transferred to a private room or area so that other people cannot hear the conversation. With written communication if we receive an email we will reply to that email as soon as we can or send a letter to the nominated address.